Support
Support that answers, on an SLA.
One accountable team, a one-hour support SLA and proactive monitoring on every connection. Here is how support works and how to reach us.
The One Customer Desk
Your single point of contact for anything to do with your service. Existing customers reach the desk using the details in your welcome pack.
One-hour support SLA
We commit to responding to support requests within one hour, so you are never left waiting when something needs attention.
Proactive monitoring
We watch your network around the clock and often pick up and resolve faults before you would notice them.
Reporting a fault
If something is not right
If you are an existing customer, contact the One Customer Desk using the details in your welcome pack and we will get straight on it. If you are not yet with Floxus and want to talk about support and service levels before you move, our team is happy to help.
Specific support hours and service levels are confirmed in your service agreement.
Talk to our UK team.
Whether you are an existing customer or considering Floxus, we are happy to help with anything to do with your connection.